Return & Refund

Return & Refund Policy

Last Updated: 16 August 2026

At Amorya, we carefully inspect and pack our products before dispatch to ensure that your order reaches you in proper condition.

Due to the nature of our products, we do not accept returns or provide refunds for change of mind, personal preference, incorrect selection, or any reason other than a qualifying product defect, damage, or incorrect product received.

Please read this policy carefully before placing your order.

1. No-Return & No-Refund Policy

All Amorya products are sold under a strict no-return and no-refund policy, except in cases where the product received has a serious manufacturing defect, significant damage, or is materially different from the product ordered.

We do not accept returns or refunds for:

  • Change of mind.

  • Personal preference.

  • Product not matching personal expectations.

  • Incorrect product selection by the customer.

  • Minor variations in colour, texture, size, or appearance that are inherent to the product or may result from photography and screen settings.

  • Normal wear and tear.

  • Damage caused after delivery due to improper use, handling, storage, or care.

  • Products that have been altered, modified, damaged, or misused by the customer.

  • Failure to follow product care or usage instructions.

This policy is subject to applicable consumer protection laws and does not limit any rights that cannot legally be excluded.

2. Eligible Defects or Issues

A return or refund request may be considered if the product received:

  • Has a significant manufacturing defect.

  • Has been seriously damaged before or during delivery.

  • Is materially different from the product ordered.

  • Contains a significant missing component that prevents normal use of the product.

Each case will be reviewed individually.

3. 12-Hour Reporting Period

Any issue with the delivered product must be reported to Amorya within 12 hours of delivery.

Requests submitted after this period may not be accepted, except where applicable law requires otherwise.

The 12-hour period begins from the time the order is marked as delivered by the logistics provider.

We strongly recommend inspecting your package and product immediately after delivery.

4. Proof Required

To help us verify a damage, defect, or incorrect-product claim, customers must provide appropriate evidence.

This may include:

  • Clear photographs of the product.

  • Clear photographs of the packaging.

  • A continuous unboxing video, where available.

  • Order number.

  • Delivery details.

  • A clear description of the issue.

For damaged or incorrect orders, an unboxing video is strongly recommended and may be required to properly assess certain claims.

Amorya may request additional information or evidence where reasonably necessary to investigate the issue.

5. How to Report an Issue

If you receive a product that appears defective, damaged, or incorrect:

Step 1: Contact Amorya within 12 hours of delivery.

Step 2: Provide your order number and details of the issue.

Step 3: Send clear photographs and/or video evidence showing the issue.

Step 4: Our team will review the claim and determine whether it qualifies under this policy.

Please do not send any product back to us unless our team has specifically instructed you to do so.

6. Review & Approval

Once we receive your claim and supporting evidence, our team will review the issue.

If the claim is approved, Amorya may, as appropriate and subject to applicable law:

  • Replace the affected product; or

  • Provide a refund for the affected product.

The resolution will depend on the nature and extent of the issue and product availability.

7. Refunds

Where a refund is approved, the refund will generally be processed using the original payment method or another appropriate method available to us.

The time taken for the refunded amount to appear in your account may depend on the payment gateway, bank, or financial institution.

Any refund will be processed within the applicable period required under law or communicated by Amorya.

8. Replacement

Where a qualifying defect, damage, or incorrect-product claim is approved, Amorya may offer a replacement where the same product is available.

If a replacement is not reasonably available, an appropriate refund or other resolution may be provided, subject to applicable law.

9. Non-Eligible Claims

A return or refund request may be rejected where:

  • The issue is reported after the applicable 12-hour reporting period, subject to applicable law.

  • Sufficient evidence is not provided to reasonably verify the claim.

  • The product has been used improperly.

  • The product has been intentionally or accidentally damaged after delivery.

  • The product has been modified or altered.

  • The issue is only a minor variation in appearance, colour, texture, or finish that does not constitute a defect.

  • The product does not meet the customer's personal preference or expectations.

  • The customer selected the wrong product, size, design, or variant.

  • The claim is otherwise outside the scope of this policy.

10. Order Cancellation

Once an order has been placed, cancellation may not be possible if the order has already entered processing or has been dispatched.

For complete information regarding order cancellation, please refer to our Cancellation Policy.

11. Shipping Costs for Approved Claims

If a return or replacement is approved due to a qualifying manufacturing defect, significant damage, or incorrect product received, Amorya will provide instructions regarding the return or replacement process.

Customers should not independently ship products back to Amorya without receiving prior instructions from our team.

12. Policy & Consumer Rights

This Return & Refund Policy is intended to establish Amorya's standard return and refund procedure.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights or legal remedies that cannot lawfully be excluded under applicable Indian law.

Where applicable law provides a consumer with a remedy that differs from this policy, the applicable law will prevail.

13. Contact Us

For any return, refund, damage, or product-related concern, please contact us:

Brand: Amorya

When contacting us regarding an order issue, please include your order number and relevant photographs/videos.

By placing an order with Amorya, you acknowledge that you have read and understood this Return & Refund Policy.